Client Information


Client Information

Before Your First Session
Download Client Questionnaire
Please print and fill out this form to give your therapist for your initial assessment.

How to Prepare for Your Treatment
Wear loose, comfortable clothing.  Please do not wear jeans or heavy shirts and sweaters.  Also, drink plenty of water before and after your session.

Our Fee
$125/emergency weekend or evening visit (Hopkinton or Natick office)

Why we do not accept health insurance:  Mend Well physical therapists address the body as a whole. You are not just a diagnosis code to us!  The reality of healthcare today is that insurance companies govern the way healthcare is delivered by controlling the number of visits and what treatments are reimbursable. Often holistic physical therapy, which includes wellness and preventative care, is not covered.  We do not believe that this in your best interest.

Many insurance companies have increased physical therapy co-payments to $25-$50 per visit. Traditional outpatient physical therapy is 2-3 visits/week for 6 weeks. Those co-pays add up fast. If your plan has a deductible, that should also be considered. We realize cost is a concern. Although every client has different needs and therefore a different treatment plan, typically, goals are met in less than half the visits of standard physical therapy.  Mend Well’s holistic approach addresses your dysfunction and pain quickly and effectively, in the end costing you less money than physical therapy covered by insurance.

Cancellation Policy
We understand that unplanned issues can come up and you may need to cancel an appointment.  If that happens, we request that you cancel your scheduled appointment at least 24 hours in advance.

Appointment not cancelled 24 hours in advance – $50 fee.
No show – $85

Payment will be expected prior to your next visit.

Gift Certificates
Consider giving the gift of a Mend Well session.  Call 508-625-1050, or e-mail to arrange payment.